Terms and Conditions for Our Residential Deep Cleaning Services

Welcome to our online platform. These Terms and Conditions govern your use of our deep cleaning services and our website. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.

1. Acceptance of Terms

By booking a service through our site or using any feature of our online platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Our Services

We provide professional residential deep cleaning services. Our goal is to offer thorough and reliable cleaning solutions for your home. Details of specific cleaning packages and services offered are available on our website.

• Background-Checked Staff: We assure you that all our cleaning professionals are thoroughly vetted and background-checked for your peace of mind and trust.
• Flexible Scheduling: We aim to provide convenient and flexible scheduling options for our services, which can be managed through our online booking system.
• Client Responsibility: To ensure the best service, please ensure your home is reasonably decluttered and accessible for our cleaning team at the scheduled time. Specific instructions or areas of focus should be communicated prior to the service.

3. Booking and Cancellations

Bookings for our services can be made directly through our online platform.

• Cancellations: We understand plans can change. Cancellations or rescheduling requests must be made at least 24 hours in advance of the scheduled service time. Cancellations made less than 24 hours will incur a cancellation fee.
• Rescheduling: You can reschedule your cleaning appointment through our website or by contacting our customer service.

4. Payments

Payment for services is typically due upon completion of the cleaning. We accept various payment methods as indicated on our website. All pricing is clearly outlined on our service pages.

5. Our Guarantee

Your satisfaction is our priority. If you are not completely satisfied with our service, please contact us within 24 hours of the cleaning, and we will work to resolve the issue promptly, which may include a re-clean of the affected areas at no additional charge.

6. Limitation of Liability

While we take utmost care with your property, we are not responsible for damage due to faulty installation, pre-existing damage, or items that are not properly secured. Please secure all valuables and fragile items prior to our arrival. Our liability for any damages caused by our staff during the provision of services is limited to the cost of replacing or repairing the damaged item, up to a maximum amount determined by our insurance policy.

7. Privacy Policy

Your privacy is important to us. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information in accordance with applicable laws.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the new Terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where our company is registered, without regard to its conflict of law principles.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us.